- Aim: To ensure that all our care services are safe, high-quality and operate within agreed standards and levels of risk.
- Impact: Our
care services were highly praised in the Annual Report by the Commission
for Social Care Inspection (CSCI): "People using RNID's services continue
to benefit from high-quality services, focused on their well-being, comfort
and lifestyle. Care homes for younger adults meet 87% of the national
key minimum standards, above national comparators, and performance by
the two care homes for older people is significantly higher than national
comparators."
Our supported living services also scored well and, in some areas, higher than average in Supporting People standards.
- Aim: To ensure that our residential care services offer high-quality specialist care for people who are deaf or hard of hearing.
- Impact: We commissioned major improvements to the physical environment in Leopold Muller in Bath, the only specialist nursing home in the country for people who are deaf. These improvements to the building greatly increased the quality of life for those living there. We have drawn up plans for three further services to provide new models of care for people who are deaf or hard of hearing. We have also strengthened our relationships with external partners to plan the further development of these services.
- Aim: To increase RNID community services for people who are deaf or hard of hearing with additional support needs so that they can live more independently.
- Impact: We have significantly increased our work in this
area providing supported
housing and outreach services to a further 35 people. We also support
15 people who are on individual budgets, which means they can make their
own choices about who supports them. We have also made three applications
for registration as a domiciliary care provider, which will enable us
to provide personal care support to people in their own homes, helping
them maintain their independence for longer.
See our impact in Northern Ireland.
- Aim: To improve the range and quality of life choices made by people using our care services.
- Impact: We developed person-centred approaches to all our
care services work, with the first phase of training across all services
rolled out. A robust training plan for the full implementation has been
developed for 2009-10. We have also fully implemented our policy for involving
service users in staff recruitment. More than half of all recruitment
to management positions involved our service users.
The Annual Report by the Commission for Social Care Inspection (CSCI) confirmed that our services achieved highly in these areas: "People are well supported in terms of the decisions they make about their care and how they wish to spend their time. Excellent outcomes in personal care and health care are promoted by competent staff teams that demonstrate a good understanding of [people's] needs".