Lorraine: When I get up in the morning, it's not like going to work.
Jimmy: I applied to become a volunteer. I'd done my national training, and it was as if someone had switched on a light. I saw so many different things that related to my circumstances.
Houston: I basically do it because RNID helped me. They changed my life and I ended up here in the RNID office in Belfast being helped and it's because of that, that I wanted to become a volunteer. I just wanted to pay a big debt of gratitude.
Jimmy: Through RNID and my project work as a volunteer I feel I have gained a lot and I have come on a lot.
Lorraine: These drop-in clinics are really important for people. Everybody always tries to be first - I have usually got a big queue when I arrive. It is a real lifeline for them.
Woman: They are very, very friendly and helpful. I can hear a lot better, I can join in, and I don't sing three octaves below everyone else at our fellowship.
Houston: Basically a lot of it is just helping them come to terms and passing on the knowledge that RNID gave me and then the little coping things with the hearing aids. I mean hearing aids - it's a bizarre little piece of equipment, it really is.
Jimmy: My wife died rather suddenly with ovarian cancer and I discovered just how bad my hearing really was. Everything I had held dear was taken from me.
Houston: We have been awarded the Queen's Silver Medal. Our application for this award ended up on the desk of Her Majesty herself, which some of the members of the team were just so, so proud of. Apparently it is the equivalent of an MBE.
Jimmy: I get a real buzz out of seeing the happiness of helping somebody out.
Woman 2: Well it's very convenient.
Man: Very convenient.
Woman 3: It really does help.
Woman 4: It's absolutely fantastic.
Houston: It's something I really love doing, I get a buzz out of helping people.
Woman 5: Now I know I can come for help, I will come for help.
Woman 6: It's enriched my life really.
Houston: To go from thinking my life was over to this, it's amazing and if I can help one person do that then, hooray!