Aim: To enable people who are deaf or hard of hearing to make informed decisions about their lives.

Impact: We continue to provide free, impartial information on a range of subjects, including hearing aids, tinnitus, communication, employment, equipment, legislation and benefits. This helps people to find out more about their hearing loss or how to manage their tinnitus, as well as the equipment and services that can support them and to which they are entitled. In the past year, our Information Line and Tinnitus Helpline responded to more than 31,000 requests for information. Across the UK our information teams provided information directly to more than 35,000 people, by organising or attending events. Our website received more than 66,000 unique visitors per month.

See our impact in Wales, Scotland and Northern Ireland.

Aim: To make safer listening a widely understood public health issue.

Impact: By speaking to festival-goers at six of the UK's biggest music festivals, including Glastonbury and Reading, we encouraged more than 1,000 people to pledge to look after their hearing and received 3,700 responses to a questionnaire that encouraged music-lovers to think about their hearing. We recruited 14 celebrity supporters to promote our messages to their fans through video interviews, the internet and other media and distributed 500 posters promoting safe listening messages at Luminar-owned nightclubs.

Our Don't Lose the Music campaign website, which helps make people aware of the dangers of excessive noise, received over 50,000 visitors, compared with a target of 80,000. However, we smashed our media target getting coverage. We had a large amount of national coverage in papers including the Daily Telegraph and the Daily Mail; we did dozens of radio interviews and appeared on The One Show and Embarrassing Teenage Bodies all of which ensured we raised awareness of the issue.

Aim: To ensure that we continue to receive valuable support from our members and to enable them to get the most from their membership.

Impact: 369 members upgraded their membership to Life Membership status, creating extra revenue for RNID and allowing members to enjoy a range of new, extra benefits. We created 'Your say', a members-only part of our website where members can share information and experiences relating to deafness and hearing loss and published The Facts about Hearing Aids, a clear, accessible, 'one-stop' publication, free to members.

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